Our management fees
Published, so you don't need a sales call to find out.
Short answer: Short-stay management is 18% + GST of accommodation revenue after booking platform fees, or 15% + GST if you have two or more properties with us. Mid-term and long-term leases are 8.8% including GST in Queensland and 6.6% including GST in New South Wales. Guests pay for cleaning and linen. No lock-in contract, 30 days' notice.
Fees at a glance
| Service | Management fee |
|---|---|
| Short-stay management Airbnb, Booking.com, Stayz and direct bookings | 18% + GST 19.8% including GST, of accommodation revenue after platform fees |
| Two or more properties Applies to every property you have with us | 15% + GST 16.5% including GST |
| Mid-term and long-term leases, Queensland Furnished stays of 1 to 12 months, and standard residential leases | 8.8% incl. GST of rent collected |
| Mid-term and long-term leases, New South Wales Furnished stays of 1 to 12 months, and standard residential leases | 6.6% incl. GST of rent collected |
| Cleaning and linen | Paid by the guest Charged on each booking, not to you |
| Contract | No lock-in 30 days' notice, either side |
Worked example
We charge on what's left after the booking platform takes its fee, not on the total the guest pays. Here's a month of short-stay income at 18% + GST:
Accommodation revenue is what you receive for the nights booked after the booking platform's fee. The guest's cleaning fee isn't included, because it covers the clean, laundry and restocking. Airbnb charges managed listings a host-only fee of 15.5% + GST; other platforms vary. Platform fees are shown on your statement against each booking. Your own property costs (power, internet, insurance, strata levies and council rates) are paid as normal.
What's included
Every short-stay property we manage gets all of this as part of the management fee:
- 24/7 guest communication
- 24/7 after-hours security cover (call-outs charged at cost)
- Guest amenities supplied
- Dynamic pricing
- Dedicated property manager
- Insurance claims management
- Maintenance management
- Channels listed: Airbnb, Booking.com and Expedia (Vrbo, Stayz)
- Direct booking site
- Unlimited owner stays
- Owner portal app
- Owner dashboard and performance reports
- Onsite key management
- Guest digital guidebooks
- Cleaning audits
- Unlimited listing edits
Optional extras
Available when you need them and priced separately. We'll quote before anything is added.
- Offsite key management
- Minut noise monitors
- Furniture fit-outs
- Guest damage protection
- Property Instagram
- Listing photos
How we compare
Whoever you talk to, these are the questions worth asking. Here are our answers.
| Question to ask | PlaceHosts |
|---|---|
| Is the fee published? | Yes, on this page |
| Is GST included or on top? | 18% + GST, which is 19.8% all-in |
| Is the fee charged before or after platform fees? | After. We charge on what's left once Airbnb or Booking.com takes its fee |
| Is it charged on cleaning fees? | No. Cleaning is paid by the guest and isn't part of accommodation revenue |
| Is there a lock-in contract? | No. 30 days' notice, either side |
| Who answers guests at 2am? | Our trained support team, 24/7, not a bot |
| Are you licensed? | Yes. Letto Property Group is a licensed agency in Queensland (licence 4921803) and New South Wales (licence 10155221) |
For the wider picture, read what Airbnb management costs and how to choose an Airbnb manager.
Common questions
How much does PlaceHosts charge?
Short-stay management is 18% + GST of accommodation revenue after booking platform fees, or 15% + GST on every property if you have two or more with us. Mid-term and long-term leases are 8.8% including GST in Queensland and 6.6% including GST in New South Wales. Guests pay the cleaning and linen fee, not you, and there's no lock-in contract: either party can end the agreement with 30 days' notice.
Is GST included in the 18%?
No. The short-stay fee is 18% plus GST, which is 19.8% including GST. The multi-property rate of 15% + GST is 16.5% including GST. The mid and long-term lease fees (8.8% in Queensland, 6.6% in New South Wales) already include GST.
Is the fee charged on the gross booking or the net amount?
On the net amount. Our fee is a percentage of accommodation revenue, which is what you receive for the nights booked after the booking platform's fee, and it excludes the guest's cleaning fee.
Do I get a lower rate for more than one property?
Yes. If you have two or more properties with us, the short-stay fee is 15% + GST on every one of them.
Who pays for cleaning?
The guest. A cleaning and linen fee is charged on each booking and covers the clean, laundry and restocking, so it isn't charged to you and isn't part of the accommodation revenue we take our fee from.
Is there a lock-in contract?
No. There's no minimum term, and either party can end the agreement with 30 days' notice.
See what your property could earn
Get a free written appraisal from a licensed agent, with income estimates for short, mid and long-term letting.
Get a free appraisalRelated: Rental income estimator · What Airbnb management costs · How to choose an Airbnb manager
Fees current as at 11 November 2026. All fees are set out in your management agreement before you sign.